Refund policy

Return, Exchange & Refund Policy

At Desicat PK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • You received an incorrect size (subject to stock availability).

  • The item does not match your order.

To qualify for a return or exchange:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Proof of purchase (Order ID or Invoice) is required.

Items Not Eligible for Return

We do not accept returns or exchanges for:

  • Products damaged due to misuse or improper handling.

  • Used, washed, or altered items.

  • Products without original tags or packaging.

  • Sale, clearance, or promotional items (unless defective).

Exchange Process

  1. Contact our customer support within 7 days of delivery.

  2. Share your Order ID along with clear photos or videos of the product (if damaged or incorrect).

  3. Our team will review your request within 24–48 hours.

  4. Once approved, we will guide you through the exchange process.

Refund Policy

Refunds are only applicable if:

  • The ordered item is unavailable after purchase.

  • We are unable to provide a replacement.

  • A damaged or incorrect product cannot be replaced.

Approved refunds are processed within 5–7 business days via bank transfer or the original payment method (where applicable).

Shipping charges are non-refundable unless the return is due to our mistake.

Return Shipping

  • If the return is due to an error on our part (wrong, damaged, or defective item), Desicat PK will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer will be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support.

Once an order has been shipped, it cannot be cancelled and will be treated according to this Return & Exchange Policy.

Cash on Delivery (COD)

For Cash on Delivery orders, refunds (if approved) will be transferred to the customer's bank account or digital wallet after verification.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support team with your Order ID and details of the issue. We aim to respond within 24 business hours.